SysAid is a comprehensive IT Help Desk software that includes Asset Management, MDM, Monitoring, Live Chat, Password Reset, and IT Benchmarking capabilities. It also has a Knowledge Base, SLA, Reports & Analysis, and more, all bundled in an intuitive package.
SysAid is an all-encompassing IT Service Management solution that delivers integration capabilities to IT admins, providing them with a powerful and user-friendly experience, all in one place. The software is equipped with both standardized templates and customizable options to meet the demands of daily IT operations. You can get started right away, thanks to the templates, while the customizable options allow you to tweak the software to your specific needs.
With SysAid's free mobile apps - available on iOS, Android, BlackBerry, and Windows Phone 7 - you can manage your help desk and assets on-the-go. The software's user-friendly End-User Portal enables end-users to submit service requests promptly. SysAid's Help Desk module saves IT managers time by allowing them to predefine and apply priority, escalation, routing and notification rules (email, SMS, service requests).
SysAid ensures optimal system performance by automatically scanning, listing, and monitoring the network, SNMP devices, software, hardware and alerting administrators of any anticipated changes. The software generates early warning alerts (email, SMS) to highlight network changes that require prompt attention.
Aside from managing your users worldwide via SysAid Remote Control, the software allows you to build an extensive database of knowledge, tips, and How-To solutions (Knowledge Base) for both administrators and end-users. The software's ITIL Package includes CDMB, Priority Matrix, Change Management, and Problem Management, SLA / SLM, Tasks and Projects, and Manager Dashboard modules.
SysAid boasts over 100,000 deployments worldwide in 140 countries, making it the go-to software for countless businesses worldwide. The software is easy to use, with a user-friendly interface, an online community forum, and regular training programs. The software comes with a free trial and a free version for small to medium-sized operations that's well worth checking out.
SysAid's latest version, version 9.0, includes integrated Mobile Device Management capabilities, enabling you to manage all mobile devices as assets from the Asset Management feature. With the software's comprehensive capabilities and ease of use, SysAid is another significant piece of software in the IT Service Management niche that you should check out.
With SysAid's free mobile apps - available on iOS, Android, BlackBerry, and Windows Phone 7 - you can manage your help desk and assets on-the-go. The software's user-friendly End-User Portal enables end-users to submit service requests promptly. SysAid's Help Desk module saves IT managers time by allowing them to predefine and apply priority, escalation, routing and notification rules (email, SMS, service requests).
SysAid ensures optimal system performance by automatically scanning, listing, and monitoring the network, SNMP devices, software, hardware and alerting administrators of any anticipated changes. The software generates early warning alerts (email, SMS) to highlight network changes that require prompt attention.
Aside from managing your users worldwide via SysAid Remote Control, the software allows you to build an extensive database of knowledge, tips, and How-To solutions (Knowledge Base) for both administrators and end-users. The software's ITIL Package includes CDMB, Priority Matrix, Change Management, and Problem Management, SLA / SLM, Tasks and Projects, and Manager Dashboard modules.
SysAid boasts over 100,000 deployments worldwide in 140 countries, making it the go-to software for countless businesses worldwide. The software is easy to use, with a user-friendly interface, an online community forum, and regular training programs. The software comes with a free trial and a free version for small to medium-sized operations that's well worth checking out.
SysAid's latest version, version 9.0, includes integrated Mobile Device Management capabilities, enabling you to manage all mobile devices as assets from the Asset Management feature. With the software's comprehensive capabilities and ease of use, SysAid is another significant piece of software in the IT Service Management niche that you should check out.
What's New
Version 9.0: N/A
Version 7.0: N/A
Version 6.5: N/A
Version 5.0.03: N/A
Version 4.5.03: N/A
Version 4.0.3: N/A
Version 3.1.6: N/A
Version 3.1.3: N/A
Version 3.0.5: N/A
Version 3.0.4: N/A